Policy & Procedure

NewfoundTASKS – Client Policies & Procedures 

1. Booking & Communication 

• All services must be booked through our official channels (message, email, or booking form). 

• Clients must provide accurate details about the task, location, and any special requirements. 

• We confirm all bookings before arrival; unconfirmed bookings are not guaranteed. 

2. Service Arrival & Conduct 

• Staff will arrive within the scheduled window unless delays occur (weather, traffic, emergencies). 

• Professional conduct is maintained at all times while on client property. 

• Clients must ensure safe access to the workspace or home. 

3. Safety & Compliance 

• We follow all local safety guidelines for home entry, pet handling, cleaning, and task completion. 

• Hazardous environments or unsafe conditions may result in service refusal. 

• Pets must be secured unless the service specifically involves pet care. 

4. Payment & Fees 

• Payment is due upon completion unless otherwise arranged. 

• Additional fees may apply for last-minute bookings, extended time, or added tasks. 

• Non-payment may result in refusal of future services. 

5. Cancellations & Rescheduling 

• Cancellations within 12 hours before may incur a fee depending on the service type. 

• Rescheduling is allowed when availability permits. 

• No-shows (client not home or inaccessible property) are billed at 50% of the service cost. 

6. Privacy & Confidentiality 

• Client information, home details, and personal data are kept strictly confidential. 

• Photos are only taken of pets or if authorized of home (e.g., for proof of completion). 

7. Damage & Liability 

• We take reasonable care with all tasks; accidental damage must be reported immediately. 

• NewfoundTASKS is not responsible for pre-existing damage or unsafe setups. 

• Clients must disclose fragile items, special instructions, or known risks. 

8. Pet Care Policies (if applicable) 

• Pets must have updated vaccination records for boarding or extended care. 

• We follow client instructions for feeding, medication, and routines. 

• Aggressive or reactive pets must be disclosed prior to booking. 

9. Task Completion 

• A final check is done before leaving the property. 

• Clients may request photos or summaries of completed tasks. 

• Any issues must be reported within 24 hours.